JoCare helps alleviate loneliness through organising Volunteer Visitors to meet with the people we serve, whom we call Neighbours, once or twice per fortnight. Neighbours may be on a government Aged Care package living in a Residential Aged Care facility, or may be living in their own home with or without a Support at Home care package. We are an inclusive organisation focused on the needs of the individual, not their funding.

As an example of our activities, in 2025, through the incredible generosity of our big-hearted Volunteers, we made more than 1000 hours of visits to 43 Neighbours, including 122 hours to help people needing digital assistance. With each visit, we provide a small moment of joy to the recipient, and, if we may say so, to the Volunteers also.

All aspiring Volunteers are vetted for suitability through personal interview and reference checks, Police checks and Working with Children check. Volunteers undergo a thorough training session on their role and requirements, what they can and cannot do for their Neighbours, legal requirements, insights into aging and health issues and how to record their visits on our customised software. After acceptability, Volunteers are matched with Neighbours, and after a supervised introduction visit, are encouraged to meet regularly.